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Privacy policy

Version of Novembre 4th, 2019

Intactile is a company dedicated to the design and development of software. Our Stemic product - to which this Privacy Policy applies - provides you with ways to map situations or issues and understand their complexity.

When you use this product, you share information with us. We want to be transparent about the data we collect, the way we use it, the people we share it with, and the controls we offer you to access, update, or delete your data.

That's why we wrote this privacy policy. And that's why we wanted to write it while avoiding as much legal words that often complicates the understanding of this kind of documents. Of course, if you have any questions about our privacy policy, do not hesitate to contact us.

We invite you to regularly review our Privacy Policy to stay informed of any updates.

Collected information

We collect two main categories of information:

  • The data you transmit to us.
  • The data we get when you use Stemic.

The data you transmit to us

When you use Stemic, we collect the data you provide to us. For example, to log in Stemic, you need to create an account. We need to collect some important information about you that are: your name , your firstname , e-mail address and encrypted password.

Of course, you also provide us with all the data you send via the maps and graphs you make in Stemic.

When you contact our customer service or contact us in any other way, we collect the information you want to communicate to us or we need to answer your question.

Usage data

We anonymously collect information about the interactions you use to perform certain actions, to continually improve the interactions created for you and make them as relevant as possible. For example, we can collect information about how you create nodes in your graphs (by double-clicking or depositing entities), how you assign a category to an entity (through the entities menu, by dropping a entity in a category, etc.).

Content data

We anonymously collect statistics on the content of the maps you have made. For example, we anonymously collect the number of categories you create, the number of entities or properties by categories. This in order to be able to adapt the new functionalities to the global characteristics of the problems addressed by our users.

Devices Information

We anonymously collect information from the devices you use and on them. For example, we anonymously collect the operating system version, browser type, language, and time zone to optimize Stemic for the software environments used by the largest number of users.

Log file data

When you use Stemic we also anonymously collect information from log files (so we can find the context of potential incidents), including:

  • information about how you used Stemic;
  • information about your device, such as your type of web browser and the language you used;
  • the consultation hours ;
  • the viewed pages.

Use of collected information and data

How do we use the anonymous data we collect? The short answer is: to provide you with high quality software that we are constantly improving. Here are some of the ways we do it:

  • develop, operate, enhance, provide, manage and protect Stemic;
  • send you information, including by e-mail, to respond to your requests for technical assistance or to share product information;
  • track and analyze trends and uses;
  • improve the safety and security of Stemic;
  • verify your identity and avoid fraud or other illegal or unauthorized activity;
  • enforce our Terms of Service and other usage policies, and enforce legal obligations.

Information sharing

We may share information about you for the following reasons:

  • to comply with any valid judicial procedure, any administrative request or any law, rule or regulation;
  • to investigate potential breaches of the Terms of Service, to resolve or sanction them;
  • to protect our rights, property or safety, as well as those of our users or any other person;
  • to detect and resolve any fraud or security issue.

Lifetime of your data

The data you publish in Stemic are your responsibility. Thus, the data are kept until you remove them or until a court order asks us to remove them.

We keep the basic information of your account (such as your last name, first name, email address) until you ask us to delete them. If you ever decide to stop using Stemic, just delete your account.

Please note that although our systems are designed to automatically perform these removal procedures, we can not guarantee that the deletion will occur within a defined time period. We may be subject to legal obligations to keep your data and we may need to suspend such deletion practices if we are required, in a valid legal proceeding, to retain the content or if we receive information about misuse or other violations of the Terms of Service, or if your account or content that you have created is reported by our automated systems for misuse or other violations of the Terms of Service. Finally, we may also retain certain information as a backup for a limited period of time or as required by law.